# CLU

> CLU is an AI agent orchestration platform that builds and manages autonomous, interconnected agents across a 5-layer stack. It connects any agent (Claude, ChatGPT, custom bots) to any tool (SAP, Salesforce, WhatsApp, Google Sheets) via MCP — reducing operational costs by 81–85% and accelerating execution by 37×.

## What CLU Is

CLU is not a chatbot builder or a workflow tool. It is an orchestration platform where autonomous SmartAgents reason, branch, use tools, and coordinate with each other to execute complete business processes end-to-end. CLU acts as the central hub: every agent connects to CLU, and CLU connects to any tool.

## 5-Layer Architecture

- **Layer 1 — Interface**: Chat · REST API · MCP (Model Context Protocol) · Webhook · Cron scheduler
- **Layer 2 — SmartAgents**: Multi-step reasoning · decision branching · human-in-the-loop · multi-agent orchestration
- **Layer 3 — Skills**: Pre-defined execution patterns that run in <50ms with zero LLM tokens. Triggered by events, webhooks, or schedules.
- **Layer 4 — Connectors**: 200+ production-grade integrations — Google Sheets, SendGrid, HubSpot, SAP, WhatsApp, Slack, Salesforce, and more via api.clu.lat
- **Layer 5 — Platform Modules**: Vault (AES-256 credential encryption) · Job scheduler · Graph Memory · RAG · Audit logs

## SmartAgents vs Skills

- **SmartAgent**: Autonomous multi-step process with LLM reasoning, decision branches, and human-in-the-loop gates. Used for complex workflows (claims processing, proposal generation, dynamic pricing).
- **Skill**: Pre-defined pattern, zero tokens, <50ms execution. Used for deterministic tasks (meeting summaries, low-stock alerts, P&L reports). Compatible with Claude's CLAUDE.md format — export your skills and CLU runs them.

## Multi-Agent Orchestration via MCP

CLU connects bidirectionally to external AI agents (Claude, ChatGPT, custom bots) via JSON-RPC 2.0 / MCP. Any external agent can invoke CLU tools, and CLU can invoke external agents. No agent needs to know the others directly — CLU is the hub.

## Connectors (200+ Production-Grade)

Available at api.clu.lat. Categories: Data, Communication, CRM, E-commerce, Security, Content, Business Logic, ERP. Key integrations: Google Sheets, SAP RFC, HubSpot, Salesforce, SendGrid, WhatsApp, Slack, Shopify, MercadoLibre, BigQuery, OCR, Whisper, Bank APIs.

## Production Case Studies

- **Health Insurance (Aug 2024 – Jan 2026)**: 299,290 real interactions · 18 months in production · 85.3% cost reduction (USD 1.16 → USD 0.17 per interaction) · 37× faster resolution (20 min → 32 sec) · ~6× ROI Year 1 · USD 296,299 accumulated savings
- **BPO / Identity Verification (Feb–Mar 2026)**: 6,775 cases · 37 days in production · 81% cost reduction ($2,700/mo team → $500/mo agent) · 87.4% volume automated · 88.9% SLA compliance · 82.2% approval rate (identical to human team)

## Use Cases by Industry

- **Consulting**: Meeting summaries (↓160 min/day), auto-generated proposals (<3 min)
- **E-commerce**: Low-stock reorders (zero manual), dynamic pricing across 3 platforms
- **Healthcare**: Appointment reminders (no-show rate ↓23%→6%), post-consultation coordination (<90s for 6 tasks)
- **Finance**: Daily P&L reports (↓45 min/day), regulatory filing (2 analysts × 3 days → 40 min automated)
- **SaaS**: Usage-based upsell alerts (conversion +34%), white-label multi-tenant deployment (1 OAuth → 500 clients)
- **Manufacturing/Mining**: SAP supply chain automation (↓90% ERP license costs), real-time safety data orchestration (<90s response)

## Performance Metrics

- 81–85% reduction in operational costs (production data)
- 37× faster process resolution (production data)
- ~6× ROI Year 1 (health insurance deployment)
- 87–90% automation rate
- <50ms skill execution
- AES-256 Vault encryption

## Pricing

- **Starter**: 1 SmartAgent, 10 runtime hours/month, 1,000 tool units, all connectors, Vault, email support
- **Enterprise**: 5 SmartAgents, 100 runtime hours/month, 10,000 tool units, multi-agent orchestration, priority support + SLA, audit logs
- **Personalized**: Unlimited agents, custom runtime, on-premise or private cloud, SAP/legacy integrations, dedicated implementation, custom SLA

## Recognition

- Selected for **eMerge Americas 2026 SMB Growth Lab** cohort, powered by JPMorganChase and Momentum Miami
- Featured SMB at eMerge Americas 2026 Global Annual Conference + Expo (April 23–24, Miami)

## Key Links

- Website: https://www.cluagents.com
- Book a Demo: https://www.cluagents.com/book-demo
- Contact: https://www.cluagents.com/contact
- Connectors API: https://api.clu.lat/api/v2/ecosystem/connectors?fields=light
- Blog: https://blog.bellatwin.com

## Company

CLU is headquartered in Miami, FL. Contact: hi@cluagents.com